What to do if you receive a text message about an ADSL connection fault?


Firstly, please don't panic because, even if your ADSL line is disconnected, your alarm will still work properly thanks to its Dual-Path Communication: although the ADSL connection might fail, it will continue transmitting as usual via the backup line.

If the alarm is triggered, our Alarm Monitoring Centre will still be notified and will act accordingly.





A fault occurs
on your ADSL line

A signal is sent to our
Alarm Monitoring Centre

We send you a text message immediately
to inform you about the error

If it's a communication fault on your ADSL line, at Prosegur we alert you to the fault and give the following advice, so you can quickly resolve the problem and continue to enjoy your Internet connection:

  • Check your router is working properly.
  • If you've changed telephone operators, you need to contact us.
  • Turn the router off and on again.
  • Check your power supply.
  • If the problem persists, contact your telephone operator for them to fix the error.

It is important to get this problem fixed as soon as possible, so you can continue to enjoy complete protection thanks to our Dual-Path Communication.


Thanks for choosing Prosegur, the reliable leader in security.



For further information:
902 202 999