My first steps | Movistar Prosegur Alarmas

You can relax knowing you're protected by the most reliable alarm and the leader in security systems.
Learn to make the most of your alarm!

How to activate your alarm and be protected

Connecting your new Movistar Prosegur alarm is simple and fast. There are four ways of activation that we explain in a quick way below:

From the keyboard or control panel:
It's a simple process that you can do at any time by simply typing your four-digit code directly on the panel attached to the wall.
With smart keys:
It is a proximity activation, you just have to pass the tag or smart key on the right of the control panel and voila! Your alarm will be connected.
With the remote control:
You will find on the remote control an icon of a closed padlock (upper left key), to activate your alarm. You just have to press this button.
From the app:
The Movistar Prosegur Alarms App is the easiest and most comfortable way to control your alarm from anywhere.

Remember that the best way to be protected is to always activate your alarm.

Do you have more questions? We give you more information:

HOW TO CONNECT MY ALARM?

How you're protected by a Movistar Prosegur Alarmas

When the alarm is triggered:

A signal is sent immediately to our Alarm Monitoring Centre (CRA)
The CRA checks that it isn't a false alarm.
If necessary, we inform the Police.
And if you're covered under the Inmediate Interventio Guard service, one of our security guards will soon arrive at the site of the alarm.

Movistar Prosegur Alarmas

For peace of mind that all calls from the Movistar Prosegur Alarmas CRA are genuine, we'll always call you from the same number: 911 753 650

We recommend saving this number in your mobile phone so you know it is us who is calling and that it is very important to respond to the call. Please also give this number to your chosen contacts in the event of an alarm, as we will call these people if the alarm is triggered and we cannot reach you.

Your password and countersign

Your password is our way of confirming your identity, so we know we are definitely speaking with you and not an intruder. The countersign is your way of confirming that you are definitely speaking with Movistar Prosegur Alarmas.

We have recently sent you a text message with your password and countersign. Please change these as soon as possible; it's easy to do on the Movistar Prosegur Alarmas app or the Costumer Portal. + More information

Memorise your password, as we'll ask you for it each time we contact you.

The Contact Plan

Your contacts are the people we will call if the alarm is triggered. We'll start by calling your primary contact and, if we cannot reach them, we'll call your other contacts in the order chosen by you.

It is VERY IMPORTANT to keep these contact details up to date. It is the only way we can notify you of incidents with your alarm. Updating them is easy with the Movistar Prosegur Alarmas app. + More information

When we will contact you

Our mission is constant vigilance and for you to be disturbed as little as possible.

These are the main events you will be contacted about:

Alarm triggered:
Whenever the alarm is triggered at your property (due to theft, technical signals or emergencies), we will call you to confirm the incident. If we are unable to contact you, we will call one of your contacts. If necessary, we will immediately call the Police or the Inmediate Intervention Guard service (if applicable).
Power cut:
We will inform you if there has been a power cut and ask you to check your electrical system. + More information
ADSL connection fault: We will contact you to report an ADSL connection fault and ask you to check your ADSL line.
Alarm test: We perform regular online tests to check your alarm is working properly. If we detect any errors, we'll contact you straight away.

Remember:

Always activate your alarm, so we can protect you.
Manage your alarm from anywhere with the Movistar Prosegur Alarmas app.
Memorise your password.
Keep your contacts up to date.

Movistar Prosegur Alarmas app

With Movistar Prosegur Alarmas app, you can manage your alarm whenever you like from wherever you like. You can do this from the website or the app.

If you haven't done so already, the first step is to log in to Costumer Portal using the password and user name sent to you by email. For your own security, make sure you change yor password the first time you log in.

With Movistar Prosegur Alarmas app managing your alarm is simple, you can:

	Activate and deactivate your alarm
	View images from your video detectors
	Check the status of your alarm
	Change your contacts for when your alarm is triggered + More information
	Change your password and countersign + More information
	Create an alias for each alarm user (this makes it easier to identify them)
	Receive notifications or video footage when the alarm is triggered
	Change the user code*
	View video footage from your cameras (IP or CCTV)*
	View and download your bills and contacts*